AI Contact Center

AI Contact Center Flow

MINDs Lab supports an omni-channel AI contact center that integrates its analysis systems with agents and chatbots.
Once the AI ​​contact center is formed, customers can get information that they need through conversing with agents and chatting with a chatbot.
In addition, corporations can use various types of customer center analytics, data, and real-time Agent Support Systems through the AI platform.
대체 텍스트 제공

마인즈랩의 인공지능 고객센터를 소개합니다. 마인즈랩 인공지능 고객센터에서는 전화나 채팅 등 다양한 채널을 통해 유입되는 고객의 문의에 대해 상담원이 인공지능 솔루션의 지원을 받으면서 전화나 채팅을 통해 응대할 수 있고, 혹은 다양한 인공지능 대화 엔진이 탑재된 챗봇이 직접 대답할 수도 있습니다. 이때 실제 상담원이 응대하는 경우, 마인즈랩의 인공지능 플랫폼 마음에이아이를 기반으로 제공되는 다양한 AI 솔루션과 엔진이 동원됩니다. 대표적인 것이 실시간 상담원 지원 솔루션인 maum RTA(Real-time Agent Support system)로, maum RTA는 상담원과 고객의 대화를 실시간으로 모니터링하며 상담원에게 꼭 필요한 정보를 즉각 제시하여 상담 품질과 효율을 높이고, 고객 대기시간도 줄어들 수 있습니다. 이 모든 서비스는 각 기업이 원하는 채널에 맞게 옴니채널 방식으로 제공될 수 있으며, 고객센터에서 이루어진 모든 데이터는 데이터 마이닝, 음성인식, 텍스트 분석 등의 기술이 활용된 콜 분석 및 품질관리 솔루션을 통해 분석되고 체계적으로 DB화됩니다.

  1. 1 MINDs Lab’s AI Contact Center offers omni channels. Customers can access the services through calls, chats and any types of channels that they use.
  2. 2 Turn your polls and after sales services into an automatic service through Text to Speech engine based on the deep learning.
  3. 3 MINDs Lab’s AI contact center assists agents through real-time voice recognition and text analysis. Also, by analyzing the contents of the data, it made them available in various applications. Please leave your inquires at Contact Us Tab.
  4. 4 maum Chatbot is equipped with the latest AI engines to deliver the best Chatbot service. Please leave your inquires at Contact Us tab.
  5. 5 maum Chatbot utilizes different types of engines for specific uses. Please leave your inquires at Contact Us tab.
  6. 6 maum Chatbot offers a hybrid service of Chatbot and agents
  7. 7 FAST AICC offers a dashboard as an end result so that users can manage conversations between customer-agents and customer-Chatbot. By using data mining and text analysis, it provides meaningful insights customized in different industries.
  8. 8 FAST AICC offers a user-friendly administration tool which users can monitor chats and manage Chatbots.
  9. 9 In order to manage various channels, a stable management of servers is essential. MINDs Lab offers an operation status of each server and detects abnormal signals of the servers.
  1. MINDs Lab’s AI Contact Center offers omni channels. Customers can access the services through calls, chats and any types of channels that they use.
  2. Turn your polls and after sales services into an automatic service through Text to Speech engine based on the deep learning.
  3. MINDs Lab’s AI contact center assists agents through real-time voice recognition and text analysis. Also, by analyzing the contents of the data, it made them available in various applications. Please leave your inquires at Contact Us Tab.
  4. maum Chatbot is equipped with the latest AI engines to deliver the best Chatbot service. Please leave your inquires at Contact Us tab.
  5. maum Chatbot utilizes different types of engines for specific uses. Please leave your inquires at Contact Us tab.
  6. maum Chatbot offers a hybrid service of Chatbot and agents
  7. FAST AICC offers a dashboard as an end result so that users can manage conversations between customer-agents and customer-Chatbot. By using data mining and text analysis, it provides meaningful insights customized in different industries.
  8. FAST AICC offers a user-friendly administration tool which users can monitor chats and manage Chatbots.
  9. In order to manage various channels, a stable management of servers is essential. MINDs Lab offers an operation status of each server and detects abnormal signals of the servers.
maum chatbot
With maum Chatbot, Get the prompt answers to your inquiries. It is even faster than the search engine.
  • Strong Question and Answering engine powered by the latest AI technology.
  • The high performance of Natural Language Processing and an accurate intention classifier.
  • Available with SNS Messengers
maun RTA
With maum RTA, a Real-Time Agent Supporting solution system, create the most evolved form of customer center management.
  • Real-Time analysis and detection of agent-to-customer conversations
  • Providing the most appropriate answer to the agent upon understanding the intent of the call through knowledge-base
  • Significant reduction in call waiting time and increased accuracy of answers.
maun VOC
With maum VOC, a customer center analytics solution, listen to your customers without missing any information.
  • Efficient inbound consulting
  • Immediate Issue/ Risk management
  • Improve TM operations
maum AQC
With Quality Control visualization and automation solution of maum AQC, get started with an innovative system of Quality Control.
  • Streamline QC operations
  • Increase more than 40% in QC operations’ efficiency
  • Reduce on average 15 minutes per QC contract
  • Decrease incomplete sales

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현재 좀더 빠르고 안정적인 서비스를 위해 마음 챗봇 서버 점검 중입니다.
좀더 똑똑해진 모습으로 곧 돌아올게요!

서버점검 기간
2018.07.12 (1일)
마음챗봇 문의
chatbot@mindslab.ai